Legal
Legal Documents
Policies and agreements governing your relationship with Sofia Connect EAD. These documents apply to all services delivered under ASN 47872.
Public policies
Terms of Service
Service descriptions, payment terms, liability limitations, termination conditions, and governing law for all Sofia Connect services.
Acceptable Use Policy
Rules governing permitted and prohibited uses of Sofia Connect's network infrastructure, including prohibitions on abuse, spam, and illegal activity.
Privacy Policy
GDPR-compliant disclosure on how Sofia Connect EAD collects, processes, stores, and protects personal data, and your rights as a data subject.
SLA Summary
Uptime commitments, credit calculation formulas, exclusions, incident reporting procedures, and response time targets for all service tiers.
Contract Documents
Master Agreement & Annexes
Standard contract pack used for customer engagements. Download for review by your legal and procurement teams. Custom redlines accepted for enterprise contracts.
Master Services Agreement (MSA)
v1.1Standard framework agreement covering services, fees, liability, term, IP, force majeure, and governing law for all Sofia Connect customer relationships.
SLA Annex (Annex A)
v1.0Availability targets, latency commitments, severity matrix, credit multipliers, and maintenance windows by service tier. Forms part of the MSA.
Data Processing Addendum (Annex B)
v1.0GDPR Article 28 addendum with Standard Contractual Clauses, sub-processor list, technical and organisational measures, and 72-hour breach notification. EN + BG.
Service Order Form Template
v1.0Fillable template for ordering IP Transit, DWDM Wavelengths, Ethernet / L2VPN, or Dark Fiber services under an executed MSA.
These documents are templates. Final executed versions, including any negotiated amendments, take precedence over the published templates.
Contact
Sofia Connect EAD
192A Cherni Vrah Blvd
Sofia 1407, Bulgaria